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Emergency Response Support System (ERSS-Dial 112) is operational in 27 States/UTs

Published Dec 05, 2019
Updated Feb 06, 2020

Union Minister of State for Home Affairs, Shri G. Kishan Reddy, in a written reply to a question regarding the salient features, working and the role of  the Emergency Response Support System(ERSS-Dial 112) in reducing the crime specially against women,  in Lok Sabha today, said that Emergency Response Support System (ERSS) seeks to enable a Pan-India, single, internationally recognized number i.e. 112 based emergency response  mechanism  for  various  emergencies with computer aided dispatch of  field resources to a person in distress.

This service can be accessed through call, SMS, email and the 112 India Mobile app, which includes SHOUT facility for added safety to women and children. ERSS has been made operational in 27 States/UTs. Replying to other query on the initiatives taken by the Government to strengthen the proactive community policing and the awareness measures regarding the ERSS-Dial 112 undertaken by the Government, the Minister said that ‘Police’ and ‘Public Order’ are State subjects under the Seventh Schedule to the Constitution of India. The States are responsible for maintaining law and order, protecting life and property of the citizens in their respective jurisdictions.  Various States and Union Territories (UTs) have developed and launched initiatives for providing citizen centric services to facilitate proactive community policing. Ministry of Home Affairs as well as States/UTs have undertaken awareness measures on 112, including 112 India mobile app, in the print, electronic and digital media.

Union Minister for Home Affairs, Shri Amit Shah launched three citizen centric services of the Chandigarh Police, in Chandigarh in October. The services include the Emergency Response Support System (ERSS – Dial 112), ‘E-Beat Book’ System and the ‘E-Saathi App’. Shri Shah observed that the beat officer system has been the cornerstone of the Indian Policing system for ages and through suchCitizen Centric Services, a SMART Police force can be built in the country. He congratulated Chandigarh Police to have taken a lead in introducing such Citizen Centric Services in Policing.

ERSS is one of the key projects of the Union Ministry of Home Affairs under Nirbhaya Fund. It has been designed to play a pivotal role in mitigation or preventing escalation of crime, especially against women and children. ERSS provides a single emergency number (112), computer aided dispatch of field resources to the location of distress. Citizens can send their emergency information through call, sms, email and through the 112 India mobile app.

The ‘Dial 112’ emergency response service is an initiative to strengthen proactive community policing that would end confusion amongst distress callers, who at times end up dialling 100 in fire or medical emergency cases. Till now, there were more than 20 numbers that were running for the help of public for various emergency situations, which were creating confusion to the distress callers.But after starting this service, public will not face these problems. In future, the Emergency Number for Road Accidents (1073),Women Helpline (1091, 181), Child Help Line (1098), including other Helpline services would be added under the 112 unified emergency response number.